Unless otherwise noted, all of the alternative energy products sold on our web site are brand new and include a manufacturer's limited warranties varying from 90 days to a period of 25 years. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting products to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. In most cases the manufacturer reserves the right to repair or replace defective products under warranty. Please not that most manufacturers will not cover the cost of the removal or replacement of any item that is in need of warranty service. In most cases the manufacturer will require the purchaser to cover the cost of evaluating the need for warranty service if necessary as well as the cost of shipping the item that is need of of warranty service to and from the manufacturer's warranty service center. Please ask your sales representative for the respective warranty information. Solar Home, Inc. does not warrant uninterrupted or error-free operation of any product. We do not warrant that any product that you acquire will meet your individual requirements. We do not warrant that that any product that you have purchased from Solar Home, Inc. will work with your existing product. For example: your Charge controller, your A.C. generator, your batteries etc. Solar Home, Inc. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Solar Home, Inc. in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.
++Solar Home, Inc. maintains a nationwide list of contractors/installers that may be provided to our customers upon request solely as a convenience. Solar Home, Inc. is not a contractor and as such we do not sub-contract installation services to anyone. In addition we do not make contractor/installer recommendations. And as always, we highly recommend that you always verify that any contractor or installer that you are considering possesses the necessary licensing, certification, bonding and insurance. In addition, always check references before signing any contract. The decision to use any contractor/installer on this list is entirely at your own risk. Should you decide to use any contractor/installer from this list, you hereby agree that Solar Home, Inc. under no circumstance shall be held liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility.
Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Solar Home, Inc. RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Solar Home, Inc. reserves the right to Charge for shipping, handling and labor if the Product received for repair is non-defective.
We will beat any nationally advertised price on the same SOLAR LEASE system offered by a competing dealer under the following conditions:
If you find a lower price,
it must be verifiable by one
of our staff, so we request
that you provide us with the
dealers contact information.
to fluctuations in the cost and
availability of various
products, our price guaranty may
only be honored at the time of
sale and not afterward.
price guaranty only applies to
prices which are nationally
advertised via the Internet,
Radio, Newspaper, Television,
Mailer etc. and must be posted
by an actual dealer of
alternative energy products. The
product must be able to be
purchased by the general public
(companies that require you to
purchase a membership, do not
price guaranty applies only to
like products and not
equivalents, in other words "
apples for apples " i.e. same
manufacturer, same model, same
warranty, same shipping cost,
new in the box. Not refurbished
or a customer returned item.
nationally advertised price must
be offered by a legitimate full
service business which offers
live pre and post sales support
for the products that they sell.
Businesses that only offer a
shopping cart for placing an
order do not qualify for this
offer. The business must operate
from a physical address.
Individuals operating from their
home, automobile or a PO box do
not meet the requirements of
6. Our price guaranty applies only to items that are new, in stock and ready for shipment from the dealers place of business.
7. Due to the extreme volatility of the current solar panel market. Until further notice our price guaranty does not apply to solar panels.
8. We do not perform installations so if the quote that you have obtained from a competing dealer is not itemized and includes installation, we will need to see a breakdown of the cost for materials in order to beat the price that was offered to you for materials.
Your rebate amount may vary depending on expected system performance and will be calculated based on equipment ratings and installation factors, such as geographic location, solar module tilt angle and azimuth angle and shading. Please note that many states and or utilities will use the the AC rating of the your system's equipment and not the DC rating of your system's equipment when determining the amount of your rebate. The AC rating of your equipment is typically calculated by multiplying the PTC rated output of your solar panels by the number of solar panels multiplied by the CEC weighted efficiency of your inverter, multiplied by your system's design factor which is based on module tilt angle, azimuth angle, shading and geographic location, multiplied by the current per AC watt rebate amount. Please contact your state or utility company to determine equipment ratings and exactly how your rebate will be calculated and what your rebate amount will be. In the event that you have paid Solar Home, Inc. a deposit or have paid in full for the purchase of a grid tie solar system and you are unable to secure an approval on your rebate reservation from your state or utility companyâ€™s rebate administrator, we hereby agree to issue you a full refund of your deposit or a full refund of the full payment that you made to us toward the purchase of your solar system so long as the product has not been shipped to you. In the event that you have paid in full and your solar systemâ€™s components have already been shipped to you and you are unable to secure an approval of your rebate reservation from your utility companyâ€™s rebate administrator, Solar Home, Inc. hereby agrees to issue you a full refund of the full payment minus shipping costs, upon the return of the solar systemâ€™s unused, undamaged equipment so long as said equipment is returned to our warehouse within 30 days of its delivery to your site. Please note that as a courtesy, Solar Home, Inc. offers free assistance to its customers in filling out their rebate applications but assumes no liability or responsibility for securing a rebate for you nor any liability or responsibility for securing any specific rebate amount. For this reason Solar Home, Inc. highly recommends that you wait until you have received your rebate reservation confirmation before taking delivery of your solar systemâ€™s components. If you have paid in full for your solar system and have not yet received an approval for your rebate reservation, Solar Home, Inc. will store your solar system for you at no charge until you have received your rebate reservation approval.
Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.
Limitation of Liability
Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. If any product or service that is offered by this website is found to be defective, Solar Home, Inc. nor its officers shall not be responsible for reimbursement of any cost related to servicing, repair, correction or replacement. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Solar Home, Inc.'s entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days. All remedies are limited to the United States. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.
Solar System Performance
Solar system performance is based on many factors which are completely beyond the control of Solar Home Incorporated. Therefore Solar Home, Incorporated. its officers and its employees make absolutely no claim as to how your system will perform in your specific application. Furthermore Solar Home, Incorporated does not perform solar system installations and is not involved in any way in your solar system's installation and therefore disclaims any responsibility for the quality of your solar systems installation. As mentioned above solar system performance is based on many factors, one such factors which may negatively impact your solar system's performance is the availability of peak sunshine. Peak sunshine is defined as sunshine which is available during clear sky conditions between the hours of 9 AM and 3 PM. The 5 to 6 hour peak sunshine energy production examples depicted on this website are meant for estimation purposes only and may not be applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona and New Mexico. Your site's number of peak sunshine hours and your solar system's performance will vary depending on factors such as, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age and condition, the quality of your installation, obstacles to sunlight such as trees and buildings, and the direction (azimuth) that the solar modules are pointed at. In all cases Solar Home Incorporated, DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO SOLAR SYSTEM PERFORMANCE, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If you have not prepaid for your order then payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice.
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Solar Home, Inc. is not responsible for manufacturer price changes, which may occur at any time without notice.
All shipping methods are described as follows:
(The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All CHARGES are for 2 day service, not necessarily 2 day air freight.)
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
Change/correct any data we have
us delete any data we have about
Express any concern you have
about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If there is a problem with a product that you purchased from Solar Home, Inc. you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional Charge, at 1-760-962-8031 for telephone assistance between the hours of 9 am to 6 pm PST, Monday through Friday.
All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Solar Home, Inc. Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional.
Prices subject to change at any time without notice.